Steps to Confirm Your Trip
1. Review Your Custom Itinerary
Take a moment to carefully review the personalized itinerary we’ve prepared for you, including destinations, accommodations, activities, and services.
2. Request Any Final Changes
Let us know if you’d like to make any adjustments to the itinerary. We’ll fine-tune everything until it’s exactly how you want it.
3. Confirm Your Tour Package
Once you're happy with the proposal, send us a confirmation via email or through our booking platform. We hold the Travel & Tour Proposal for 15 days with no obligation.
4. Detailed Information on Payment and Cancellation Terms
The cancellation conditions are not standard but are individually agreed upon between Montaraz and the client. This agreement becomes legally binding only once both parties have confirmed and signed it in writing. The agreed cancellation terms are established in accordance with applicable legal provisions, in particular:
- Royal Legislative Decree 1/2007 (Spanish legislation on consumer rights related to package travel)
- Directive (EU) 2015/2302 on package travel and linked travel arrangements
5. Pre-reservation
Upon acceptance of the travel proposal, you will receive a pro forma invoice with all the details of the trip and the payment terms. This pro forma invoice serves as a preliminary confirmation of your booking.To make your booking final, we require a deposit of 20% of the total amount, to be paid within 15 days of receiving the pro forma invoice. If the deposit is not received on time, the travel proposal will be automatically canceled without further notice. After receiving the deposit, you will receive a final booking confirmation by email. At that point, your holiday is officially booked.
6. Remaining balance
The remaining balance must be received in our account (depending on the terms) no later than X weeks before departure.You will receive a reminder with the payment details in due time.
7. Receive Booking Confirmation
Once we receive your payment, we’ll confirm all bookings (accommodation, transport, guides, etc.) and send you a confirmation email with the finalized details.
8. Prepare for Your Trip
We’ll provide you with a pre-departure travel pack, including helpful tips, documents, and contact details. You're all set to enjoy your adventure!
Liability Waiver Form
Each traveler must return the signed liability waiver form before departure. This form confirms participation at one's own risk and releases the organization from liability in the event of accidents or damage caused by the traveler's own actions.
Recommended: Travel and Cancellation Insurance
We recommend taking out travel and cancellation insurance with a reputable insurer. This covers unforeseen circumstances that may require you to cancel or interrupt your trip.
Informative Clause
In accordance with the provisions of the GDPR and the LOPDGDD, we inform you that MONTARAZ OUTDOORS & CULTURE, S.L. collects and processes your personal data, applying the technical and organizational measures necessary to ensure its confidentiality, for the purpose of managing the services contracted in accordance with the relationship that binds us.
To this end, you give your consent and authorization for such processing. We will retain your personal data for the time strictly necessary to manage our relationship.
You may exercise your rights of access, rectification, erasure, restriction, data portability, and objection by contacting the Data Controller at: C/ Santa Teresa, 21, Churriana de la Vega, 18194, Granada, or by sending an email to: montarazoutdoors@gmail.com.
